Outlook Updates

August 24th, 2015

GroupWise to Outlook Data Transfer
The initial data transfers from GroupWise to Outlook have been completed. We are currently investigating errors with individual accounts that have prevented some items from transferring.
If you are missing items in your Outlook mailbox (messages, appointments, tasks, contacts), please have an online request submitted with a product description of “CCRCE Email (ccrsb.ca) Problems” and we will investigate why the items did not transfer. Please include any details regarding what is missing.  
When determining that you are missing items please be aware of the following:
1.       Items in Outlook that are over 2 years old are automatically archived to an “In-Place Archive”. You can access the “In-Place Archive” directly from your Outlook Web App main screen in the folder panel (list of folders on the left). Please check for missing messages here before having an online request submitted.  
2.       Personal GroupWise Archives have not been transferred to Outlook yet so if the missing items were archived from GroupWise, you will not see them at this time. We will be transferring Personal GroupWise Archives to your Outlook “In-Place Archive” over the next 2-3 weeks. If you are not familiar with archiving items from GroupWise, then this does not apply to you.
3.       Shared folders from GroupWise are transferred to the owner’s Outlook mailbox. The owner must share the folder in Outlook before users can access it. Please check with the owner of a shared folder to verify that permissions have been granted to you.
Undelivered messages to CCRCE staff
Some staff have reported that they are receiving undelivered messages back when sending to CCRCE staff. This appears to be an issue with incorrect email addresses listed in the history when entering a recipient in the “To:” field. The history list appears once you start typing a recipient’s name. Please ensure that the address is username@ccrsb.ca when sending to CCRCE staff. You can highlight the incorrect entries in the history list that appears and press the delete key to remove them.
What staff members are provided with Outlook Accounts?
Outlook accounts and Novell accounts are created based on active CCRCE employees contained in databases maintained by the Human Resources department.
In some cases staff from partnering organizations are provided accounts to help in providing services to students. Please see “CCRCE user account guidelines” located on the IT website at http://it.ccrsb.ca/node/2576 (Login with your Novell username and password) for information regarding which staff members or staff from partnering organizations are provided accounts, what basic access they receive and where requests for accounts or changes must come from. Please note that we are working with HR to develop new guidelines for substitute teacher accounts.
Technology Online Support Requests
Product descriptions in Integrated Services for technology online support requests have been changed from “GroupWise Email…” to “CCRCE Email (ccrsb.ca)…”.

Please continue to have online requests for support submitted if you require assistance. Thank you.

August 10th, 2015

You can now login to Outlook Web App at https://webmail.ccrsb.ca (remember to lookup your new password in Integrated Services under "User Security Profile" in the Technical Support Section).

Email from GroupWise is still being transferred to Outlook at this time so please don't be alarmed if all of your items are not available in your new Outlook mailbox.

You can connect your mobile device to Outlook (note that some devices may not be compatible):

  1. remove your existing CCRCE email account from the device
  2. choose to add a new email account
  3. select Microsoft Exchange Activesync or Activesync for the type of account
  4. enter your full email address (username@ccrsb.ca)
  5. enter your new Outlook password

If your device requires a username and server to be entered use the following:
Username: ad.ccrsb.ca\username (ex: ad.ccrsb.ca\mackenziema) or your full email address (mackenziema@ccrsb.ca)
Server: webmail.ccrsb.ca

Connecting your device to CCRSB Outlook will require you to configure a device password for security purposes.

Please continue to submit online requests for support if you require assistance. The IT Department will be available at 902-897-8934 (option two, then option one) as well to help support this transition.

 August 5th, 2015

We are currently in the process of transferring data from GroupWise to Outlook and plan to complete the migration over the weekend.

Items for staff:

  1. GroupWise will no longer be available on Friday August 7th after 4:30pm as the final migration steps are completed over the weekend.
  2. Remember to no longer delete, edit, move or archive any email messages. Any changes made to email inboxes during this time may not be retained when the migration from GroupWise to Outlook is completed. 
  3. Mobile devices (phones and tablets) that require access to CCRCE email must be connected to Outlook after the migration is complete. Information will be provided on the CCRCE staff website to help you connect your devices.
  4. Please continue to submit online requests for support if you require assistance. The IT Department will be available at 902-897-8934 (option two, then option one) as well to help support this transition.
  5. On August 10th staff accounts for nspes email, Google Apps and OurCloud will require your new email password (usernames will remain the same).
  6. Outlook account passwords will be available in Integrated Services. See the Outlook Overview here for details regarding how to access your password.
  7. A link to the new Outlook Web App will be available on the staff website after the migration is complete.
  8. Updates will be posted here on the CCRCE staff website so remember to check back for additional information.